Quality is satisfying the customer’s needs and exceeding their expectations while continuing to improve.
Deming William Edwards
Certified quality
To become a successful company we have to promote quality in every aspect of management – from operational processes, to service standards guaranteed to customers, to the products supplied.
Bringing Datacol from being a locally-established enterprise to being a renowned international group – with a significant market share in Italy today – was a dream, maybe too big a dream, even for its founder.
But, of course, if you keep your mind focused on the dream and nurture it with commitment and imagination, it can start to come true. And so it was.
Datacol has made a priority of continuous improvement and focus on customers and their expectations of the service and product, in line with the UNI EN ISO 9001 standard, while also achieving remarkable results in terms of business.
This dedication to quality has been recognised by TUV Italy srl – a body accredited by Accredia – since 2002 through certification of the quality management system of the Italian parent company and which still maps out the way forward, also for foreign subsidiaries.
To find out more
What is ISO 9001 certification and what is it for?
The UNI EN ISO 9001:2015 is the most well-known quality improvement standard developed by the ISO (International Standard Organization), the world’s leading organisation for the definition of technical standards, in which UNI (Italian Standardisation Body) participates on behalf of Italy.
This standard defines the general requirements that apply to any organisation that wants to:
- demonstrate its ability to provide products and services that meet customer expectations and to comply with mandatory and regulatory requirements;
- measure the company’s progress towards continuous improvement of its market performance by using a reference standard as a comparison;
- improve company results in organisational terms.
What is new in the latest edition?
The last edition was published on 23 September 2015 and introduced the following features not present in the previous year:
- quality management at the very core of the business;
- high-level structure, for greater compatibility with other certification schemes;
- risk-based approach to ensure lasting customer satisfaction and better quality management;
- less onerous requirements for documentation management.